Help Center

You can contact us in the ways listed below for your convenience.

• Contact us page
  
• Email us at support@maxarbraces.com
  
• Call Toll Free: 1.800.706.6616
  

For any technical difficulties you are experiencing with your website, please contact us for assistance.

We take your security seriously. We implement many layers of safeguards to protect your security and privacy. Our site has security measures in place to protect against the loss, misuse and alteration of the information under our control. All transmissions that include personally identifiable information are protected using the industry standard SSL (secure socket layer) protocol encryption technology to protect against information loss and assure a secure and trusted experience. In addition, we utilize other physical and contractual practices and policies to safeguard your information. However, it is important to know that no online data transmission can be guaranteed to be 100% secure. Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.

Shopping at maxarbraces.com is easy and secure. Placing an online order requires just a few steps.

• Select an item you would like to purchase, and then click the "Add to Cart".
  
• You can then choose to continue shopping or go directly to Checkout.
  
• Once you are finished shopping, click on the Shopping Cart in the top right corner of page. 
• Fill in your information and follow the checkout step.
  
• Once the order is placed you will receive an email confirming your order.
  

If you created an account, you can view your orders by logging in here. Otherwise you can check your "Order Confirmation" email and view your order from there.

We can only accept and process cancellation requests on pending orders that have not been shipped. If your order is still pending and you would like to cancel, simply contact us with your order details and we’ll issue you a full refund.

We ship internationally to every country.

Once your order ships you will be sent tracking information via your email and phone number. 

Most orders should arrive 1-2 weeks after shipment depending on the country. It could sometimes take 3 weeks if any delays occur.

We sincerely apologize for any inconvenience this may have caused. We do everything we can to ensure your experience at maxarbraces.com makes your life just a little easier, and your satisfaction is important to us. Contact us for inquiries on your shipment.

Unfortunately, once your order ships it must go to the address provided at the time you placed your order.

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to maxarbraces.com's system for your order.

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use. Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.

Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement. However, the shipping address you wish to ship to does not need to match your billing or credit card address.

The charge for your order will appear on your credit card as: "SP * Maxar Braces".